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What is VoIP?

VoIP stands for Voice over Internet Protocol and in basic terms allows telephone calls to be made over a standard internet connection using an IP Phone. Traditionally business telecommunications relied on century old copper wire and telephone exchanges to connect businesses with customers and their suppliers. But now thanks to the vast improvements in internet connectivity there is now a new option; VoIP.



Quality of Service (QoS)

When VoIP was first introduced there were initial concerns over voice quality, but now this is no longer an issue.

Depending on the router you can set up QoS (Quality of Service), this gives voice traffic priority over the internet connection, meaning there is no drop in voice quality. If you choose County Communications as your hosted VoIP supplier, we have established agreements with our suppliers regarding SLA repair times and Quality of Service.

Free multi-site calls

A hosted VoIP system is also ideal for businesses with more than one site. Essentially all the phones are linked to the same phone system which is hosted in a secure data centre, so all inter-business calls between sites are free, regardless whether the sites are in the same country or not. For example, if your business had an office in Singapore, they could call head office back in the UK and it will not cost the business a penny in call charges.

VoIP Flexible working and disaster recovery

There are many benefits to a hosted VOIP telephone system.There is no tin box attached to your wall in the office, and the system never needs replacing. Any upgrades are done automatically, meaning there is no business downtime required to keep the system up to date.

A cloud based VOIP telephone system also enables your business to implement flexible working and disaster recovery policies, as employees can simply take their phone home and once plugged into their broadband router the phone will operate as though it is still in the office (keeping all internal calls free and still displaying the main office number on out bound calls). Meaning the next snow shower, flash flood or other natural and unplanned disaster does not need to affect your business or its customers.

Expanding your business

If your business grows and needs to expand, simply purchase more phones and plug them in to active CAT5 connections and then they are fully operational, no need to pay for an engineer to come and physically install a phone (any programming requirements can be done before the phone is sent to you).


A VoIP telephone system adds flexibility and removes hassle, lost business hours and cost. Upgrades and additions are easy to make with a hosted VoIP telephone system.

Additional features such as call recording and voicemail can also be added on a by user basis, removing the additional cost of purchase and support of new hardware.

Keep your numbers even when moving

A strong advantage of a cloud based VoIP system over a traditional PBX is during relocation.

With a standard telephone system an office relocation would result in a potential number change, which can be both inconvenient and costly when factoring the expense of changing stationary and advertising. There is also the additional hassle of advising customers that your numbers have changed and provisioning costly call redirects, or risk losing business.

A hosted VoIP telephone system removes all that stress and cost, as you can take your existing numbers with you regardless of where you move to.



Contact Us

0161 929 6655 - Greater Manchester.

01635 884522 - Aldermaston

County Communications.


Europa Business Park,

Building 67, G7, Birdhall Lane,

Cheadle Heath, Stockport





At County Communication we believe that our customers deserve the best advice and support and that is why we are still in business after 27 years. We have worked with the following blue chip companies - 

Admiral leasing, Pets at Home, John Lewis, Bruntwood Properties, Tameside College, West Pennine Trucks, Harley Medical group, Kodak, Tameside Council, Durham Police Authority, Osram Ltd., Headlands Hotel Blackpool, Stockport Homes and many more.

VoIP phones supplier in Manchester, Tameside, Cheshire and Stockport 




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