When office working patterns changed almost overnight, plenty of businesses on traditional landline systems reached for the simplest fix available: forwarding the office number to a mobile or home phone.
It works, up to a point. But call forwarding usually means losing caller ID context, hunt groups and call recording, and it can quietly rack up forwarding charges the business never budgeted for.
A cloud-hosted system solves the same problem properly: staff can take and make calls on the main office number from a softphone or IP handset anywhere with an internet connection, with every feature of the office system intact.